We value your opinion about the quality of our services. Please fill in the following questionnaire: your information will help us to focus our services better on your needs and desires.

To thank you for taking part in the survey, Bodegas Emilio Moro will raffle 5 double magnums of Emilio Moro among the participants, with a maximum of one double magnum bottle of Emilio Moro per participant.

Please give us your rating concerning the following questions, indicating:

1 (very poor) / 2 (poor) / 3 (average) / 4 (good) / 5 (very good) / N/A (Not applicable) / NoAns (No answer).

A. Appraisal as a company:

1. Image of Bodegas Emilio Moro:
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2. Bodegas Emilio Moro contributes to the well-being of the environment:
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3. Bodegas Emilio Moro fulfils their commitments:
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4. The general logistics are:
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5. My level of satisfaction with the Administration Dpt. is:
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6. Our response time to your suggestions or incidents has been:
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7. The effectiveness of suggestion or incident resolution has been:
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REMARKS / SUGGESTIONS:

B. APPRAISAL OF OUR PRODUCT / SERVICE:

1 (very poor) / 2 (poor) / 3 (average) / 4 (good) / 5 (very good) / N/A (Not applicable) / NoAns (No answer):

Our products value for money is:

1. Finca Resalso
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2. Emilio Moro
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3. Malleolus
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4. Malleolus de Valderramiro
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5. Malleolus de Sanchomartin
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6. Clon de la Familia
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7. La Felisa
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8. Emilio Moro Vendimia Seleccionada:
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9. Polvorete:
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10. El Zarzal:
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11. La Revelía:
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1. . Product presentation is optimal.
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2. Would you say that our 50 cl bottle of Emilio Moro meets a demand on the market?
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3. Is a 50 cl format needed for any of the following products?
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4. Would you say that the 37.5 cl bottle format could meet a demand on the market?
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5. Is a 37.5 cl format needed for any of the following products?
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6. The quality of the cases, packs and boxes is satisfactory.
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7. The tasting notes give sufficient information.
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8. The website is easy to access and understand.
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9. The website contents are useful and interesting.
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10. How do you rate us against the competition?
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REMARKS / SUGGESTIONS:

C. APPRAISAL OF OUR ORDER MANAGEMENT:

1 (very poor) / 2 (poor) / 3 (average) / 4 (good) / 5 (very good) / N/A (Not applicable) / NoAns (No answer).

1. Generally speaking, what is your level of satisfaction with the Customer Care staff?
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2. How would you assess the Customer Care department’s capacity to resolve unexpected problems and emergencies rapidly and effectively?
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3. Please rate the order delivery times.
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4. Please rate how satisfied you are with the order invoicing:
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REMARKS / SUGGESTIONS:

D. APPRAISAL OF OUR SALES MANAGEMENT:

1 (very poor) / 2 (poor) / 3 (average) / 4 (good) / 5 (very good) / N/A (Not applicable) / NoAns (No answer).

1. How satisfied are you overall with our sales team’s management?
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2. Please rate the winery’s sales policy.
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3. Please rate how satisfied you are with the sales team’s wine tasting events and visits to clients.
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REMARKS / SUGGESTIONS:

E. OVERALL OPINION:

What would you like us to do differently at Bodegas Emilio Moro? We would love to know your opinion so we can continue to grow together.