Shipping information

Summary

Delivery time for shipments to the Iberian Peninsula is usually between 2 and 4 working days, although this may be longer around special dates such as Black Friday and Christmas.

Shipping is free of charge for orders of €50 and over.  For orders of a lower value, the shipping costs are €5.90.

General Shipping Conditions

BODEGAS EMILIO MORO S.L will not dispatch any order until it has verified that the payment has been made. Goods will usually be shipped by express courier in accordance with the destination freely chosen by the USER.

Dates and delivery times shall be understood to be approximate, and delay does not constitute a fundamental breach. If BODEGAS EMILIO MORO S.L has not made the delivery of the goods after 30 days from the agreed delivery date, the customer shall have the right to cancel the order and receive the refund of the total amount paid, at no cost, and with no liability for damages being attributable to BODEGAS EMILIO MORO S.L.

The delivery time is usually between 2 and 4 working days, depending on the destination and the mode of payment chosen. This time period only applies if the availability of the goods has been confirmed and the full payment of the order verified.

Delivery times may be longer at special times of the year such as Black Friday and the Christmas period. BODEGAS EMILIO MORO S.L shall not be liable for possible delays suffered by the transport company.

BODEGAS EMILIO MORO S.L shall be in no way liable should the delivery of the product or service not take place due to false, inaccurate or incomplete data provided by the USER.

The delivery shall be considered complete once the shipper has put the products at the USER’s disposal and the USER, or their representative, has signed the receipt of delivery document.

It is the USER’s responsibility to check the products upon receipt and to make all the claims and stipulations that may be justified, in the receipt of delivery document.

If the purchase does not involve the physical delivery of any product, since the latter is downloaded directly from the website, BODEGAS EMILIO MORO S.L will previously inform the USER about the procedure they should follow to effectuate said download.

Transport costs

The shipping costs are calculated automatically in accordance with the destination and number of products purchased. The shipping costs will be specified during the purchasing process and can be reviewed before finalising the payment.

Shipment will be free of charge in the Iberian Peninsula and Balearic Islands for orders equal to or higher than €50.00 (including VAT). For orders below €50.00, a fee starting from €5.90 (including VAT) will be applied, which will be calculated automatically when the customer enters their details, based on the number of bottles and the delivery address.

The delivery times are as follows:

• • Iberian Peninsula 2 – 4 working days, counting from the working day following confirmation of the order.
  • Balearic Islands: 3 – 5 working days, counting from the working day following confirmation of the order.

The order may take an additional 1 or 2 days to arrive at special times of the year such as Black Friday and Christmas.

For orders paid for by bank transfer, the order is understood to be confirmed one the transfer has been received.

Shipments are not made to the Canary Islands, Ceuta or Melilla.

Returns

You can consult our returns policy at the following link.