fbpx

Could we help you?

Do you need advice?


We are at your disposal to help you

Call us!

983 87 84 00

Returns policy

  1. Right of withdrawal:

The user shall have a maximum time limit of fourteen (14) calendar days from delivery of the product, to withdraw, either fully or in part, from the purchase of the product, in conformity with Article 102.d) of Spanish Legislative Royal Decree 1/2007, of 16 November.

Once the time period indicated has come to an end, Bodegas Emilio Moro will not accept returns due to withdrawal from product purchases.

In the event of withdrawal from the purchase, the user must contact Bodegas Emilio Moro by sending an email to pedidos@emiliomoro.com.

The following requirements must be met in any case of withdrawal:

  1. The product must be in the same condition it was in when delivered, with its original packaging and labelling.
  2. The return must be made using the same box, or else a similar format that safeguards the product’s condition.
  3. Proof of purchase must be included when sending the return, as well as the delivery note of the products. The products being returned must also be indicated on the delivery note.
  4. Returns of orders are to be sent to the address of Bodegas Emilio Moro, CARRETERA PEÑAFIEL-VALORIA, S/N, 47315 -PESQUERA DE DUERO. SPAIN.
  1. Return of defective products

Without prejudice to any other of the user’s rights, the user shall be entitled to a refund of the price of defective products or products delivered which do not correspond to the order made by them. The user shall also be entitled to claim, and have delivered to them, the same product in perfect condition.

Cases of return to Bodegas Emilio Moro of defective products or those which do not correspond to the order, are to be carried out by the User following the procedure established in the forerunning section; although, in this case, the User is not required to cover the cost of returning said products.

If the user has followed the procedure established in the forerunning section and has fulfilled the requirements laid out in said section, Bodegas Emilio Moro will refund the price paid corresponding to the products returned which are defective or which do not correspond to the order of products placed by the user, in accordance with the provisions of the following section.

  1. Refund of the price of the products to the User

If the user has followed the procedure established in this section and has fulfilled the requirements in it, Bodegas Emilio Moro will refund the price paid by the user corresponding to the products returned. If the return is made in exercise of the user’s right of withdrawal described in Section 1, Bodegas Emilio Moro will not pay nor cover the price and/or cost of return.

The user shall not have the right to receive the refund of the price of the products returned if the products are not in the same condition as they were when delivered, or if the requirements laid out in the present Conditions of Return have not been fulfilled.

Partial returns of an order will result in the refund of the price corresponding to the product or products returned.

Bodegas Emilio Moro will arrange the refund of the price using the same payment system employed by the user during the process of purchasing the products, within a maximum time limit of 30 days from collection of the product, and once Bodegas Emilio Moro has verified that the products returned fulfil the requirements established in Sections 1 and 2 above. The arrival of the price refund into the user’s account will depend on their banking institution.

 

Subscribe to our newsletter

De acuerdo con lo establecido por la legislación de protección de datos, le informamos de que los datos de carácter personal proporcionados serán tratados por BODEGAS EMILIO MORO para gestionar el envío de información relacionada con su actividad a través de su newsletter, amparándose BODEGAS EMILIO MORO en su consentimiento al rellenar y enviar el formulario y al marcar la casilla aceptando la Política de Privacidad.
BODEGAS EMILIO MORO no cederá sus datos a terceros, salvo por obligación legal.
Usted cuenta con los derechos de acceso, rectificación, supresión, oposición, limitación del tratamiento y portabilidad, respecto de sus datos de carácter personal, así como con la posibilidad de revocar su consentimiento, pudiéndolos ejercitar remitiendo un correo electrónico a lopd@emiliomoro.com
Para más información pinche en la Política de Privacidad.

This field is required.
Financiación Junta de Castilla y Léon

SHIPMENTS

Shipments to the Iberian Peninsula and Balearic Islands, free from €50.

Financiación Junta de Castilla y Léon

DELIVERY IN 2 TO 4 DAYS

Delivery time is usually 2 to 3 working days

Financiación Junta de Castilla y Léon

SECURE PAYMENT

Shop protected by SSL protocol. Payment by card, PayPal or bank transfer.

Financiación Junta de Castilla y Léon

WOULD YOU LIKE TO KNOW MORE?

Please do not hesitate to contact us if you have any query or consultation, by calling +34 983 878 400 or by sending an email to tiendaonline@emiliomoro.com

Privacy Preference Center

Obligatory

These cookies are necessary for the website to function and cannot be deactivated in our systems. In general, they are only set in response to actions taken by you that amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms.

PHPSESSID,wordpress_, wordpress_test_cookie, wordpress_logged_in_, wordpress_test_, wp-settings- ,wp-settings-time-,comment_author_,comment_author_email_,comment_author_url, gdpr,woocommerce_cart_hash,woocommerce_items_in_cart

Analytics

These cookies allow us to measure the number of visits and to know the sources of traffic. They help us to know which pages are the most and the least popular and to know how visitors move around the site. All the information that these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

_ga,_gid,_gat
_ga,_gid,_gat